Salary: £30,000 per annum
Job type: Administration
Contract type: Fixed Term
Location: Support Centre
closing date: 29/03/2019 (8 days)
- 25 days holiday plus bank holidays
- Company Pension Scheme
- Life Assurance
- Full reimbursed DBS
- Employee assistance programme
- Optional salary-sacrifice car & bike scheme
- Optional retail discount card
Established by our two GP directors in 2005 The Practice Group is one of the country’s leading providers of NHS primary, community and home-based care via our 6 divisions. We work extensively with clinical commissioning groups, local authorities and the wider NHS; together with private individuals and independent case managers. As TPG General Practice we deliver a supported and sustainable quality service for GP surgeries. TPG Complex Care is focused in delivering high quality home-based complex healthcare services. TPG Eyes and TPG Dermatology provide a range of innovative community based services including Ophthalmology and Dermatology. TPG Data Analytics and TPG Primary Care Support provide actionable insights, capacity and capability for healthcare providers.
TPG’s central support function, based in Little Chalfont, provides support services to its operational activities including Human Resources, Finance, Information Technology, legal services and clinical governance. The purpose of the central support centre is to provide a first-class service to operations such that local operations can focus primarily on:
- Market leading patient services and resulting patient satisfaction
- Growth in the volume and breadth of activities
- Maximisation of the efficiency of processes
The Quality Assurance team lead on improving our services, systems and processes to ensure that a quality service is provided and add value to the organisation as a whole. The team is also responsible for the execution of strategy around risk management, compliance and clinical effectiveness.
Objective: This role’s main objective is to support the organisation in the achievement of clinical excellence patient safety and quality improvement. Innovating and supporting the development of improved clinical performance and compliance in service delivery across the range of healthcare services provided by The Practice Group.
The individual in the role will be required to:
KEY TASKS AND RESPONSIBILITIES
- Work with managers and staff to deliver the Practice Group’s clinical governance and Quality Assurance agenda.
- Act as the Deputy Caldicott Guardian Quality improvement for TPG.
- Develop, manage and deliver systems for clinical governance, and risk management throughout The Practice Group.
- To work with all parts of the organisation to support and improve quality standards including ongoing compliance and annual submissions.
- Work with directors and managers to ensure the organisation is compliant with the Care Quality Fundamental Standards” and to coordinate registration and compliance requirements, and support surgeries through inspections and any subsequent action plans.
- Support a culture of continuous quality improvement and assurance across all services, ensuring that quality and governance is owned by all staff.
- Support the Business Development team and contribute to PQQ and bid proposals, reviews and clarifications.
- Assist and review Policies and Procedures relating to Governance.
Clinical Governance and Risk Management:
- Contribute to the development of a sound clinical governance and risk management framework that fosters a culture and systems of ownership and accountability, whilst encouraging innovation and problem solving to high quality standards
- Develop and undertake risk assessments.
- Ensure this promotes the integration of clinical risk management, clinical audit and the management of underperformance, education and training.
- Promote patient involvement in clinical governance to bring a patient focused approach to clinical quality.
- Contribute to mobilisation plans and services planning, including identification of service specific risks and their management.
- Align internal governance and risk processes and outcomes to CQC regulatory requirements.
Training and communication
- Organise and facilitate training sessions on governance incident reporting, complaints, CQC & risk assessments.
- Ensure that new initiatives and quality performance trends are communicated fully throughout the organisation.
- Communicate knowledge and expertise to other staff through delivering of training and writing of articles for newsletters.
- Contribute to Quality Assurance and Governance articles to The Practice Group newsletter as required.
- Communicate effectively with all levels of staff within The Practice Group, other healthcare providers, NHS organisations, external agencies, members of the public and patients
Reporting and management of complaints and incidents
- Ensure systems and records are in place to enable statutory assessments and inspections to be successfully completed.
- Ensure that learning is maximised and shared through reporting modules.
- Support reporting, investigation, management and response to complaints by Patient Experience Coordinator and ensure learning from complaints is maximised and shared.
- Ensure the Collating and monitoring of all reported incidents and complaints, analysing for trends and produce regular reports. Report incidents internally and externally, including RIDDOR reporting.
- Ensure reporting of complaints or incidents to external bodies (e.g. CQC, CCGs and NHSE, where required or appropriate.
- Manage the preparation of an annual governance report and development plan for The Practice Group in conjunction with the Clinical Medical Officer.
- Promote evidence based national and local information to support change in practice and quality development
- Lead and assist in investigations of serious untoward incidents and complaints, including as appropriate root cause analysis and writing of reports with findings and recommendations.
- Research and write policies and procedures relating to Quality Compliance, Clinical Governance and risk management.
- Work with Patient Experience Coordinator and operational managers to constantly improve complaints handling.
Care Quality Commission (CQC)
In all aspects of the QA Development Manager, ensure CQC requirements are considered and included, to maximise compliance and best practice.
- Support individual Practice Group locations prior to, during and after CQC Inspections.
- Work with Services, Surgeries & Complex Care Business Managers to maintain accurate records of all CQC Registered Managers to keep the CQC informed of any changes to our registration status. Follow up with Practice, Regional and Services Managers to ensure applications are completed and submitted.
- Follow-up on risk assessment action and self-assessment plans to support clinical care and CQC compliance including Audits and Mock Inspections.
- Maintain CQC section of Governance Community on company intranet.